Frequently Asked Questions
FAQ - item
COVID-19 FAQ - item
General FAQ - item
Facilities & Services
What are the services and facilities offered?
Modena by Fraser Zhuankou Wuhan offers a complete range of facilities and services within the property. To find out more, please visit Facilities.
Are there fitness facilities provided?
There is 24/7 fully-equipped gym on the 2nd floor of the property.
Is there wireless Internet?
Complimentary Wi-Fi access is available in rooms and around the property.
What is the check-in time?
The check-in time is after 14:00 hours.
What is the check-out time?
The check-out time is before 12:00 hours.
What time is breakfast served?
Breakfast is served from 06:30 to 10:00 hours on weekdays, 06:30 to 10:30 hours on weekends.
Additional breakfast is chargeable at CNY68 per person (inclusive of 10% service charge and 6% VAT).
What are the available dining options?
The all-day dining restaurant located within the property is open between 10:00 and 22:00 hours, during which, in-room dining is also available. For recommendations on dining options in and around town, talk to our Guest Service Executives or check out our Gastronomy page.
Are laundry services provided?
Dry-cleaning and laundry services are available at a charge. For your convenience, a 24/7 laundromat is provided on the 3rd floor.
What are the types of bed provided?
King and twin-size beds are provided according to the residence types.
Are baby cots and extra beds available?
Extra beds are available at CNY200 per night, inclusive of service charge and breakfast for one. Complimentary baby cots may be provided upon request and are subject to availability.
Are newspapers provided?
Newspapers are provided on a chargeable basis.
Does the property come with wheelchair access features and facilities?
Is on-site parking available and what is the cost?
On-site parking is available and complimentary for staying guests.
How many days would you consider a long-stay?
A long-stay has duration beyond 14days.
Is airport shuttle service provided?
Airport transfers can be arranged upon request. The one-way rates are as follows,
- CNY600, GL8 (7-seater)
- CNY800, shuttle bus (19-seater)
What are the reception operating hours?
The reception operates 24 hours daily.
Can I leave my luggage with the property before the check-in time?
Yes, you may leave up to 2 pieces of luggage per room with our concierge.
How do I get to the residence?
Modena by Fraser Zhuankou Wuhan is located within the Wuhan Economic ＆Technological Development Zone (WEDZ) next to the Vanke Paradise Residence. Click here to find out how to get to our property.
What are some of the key attractions in Wuhan?
There are lots to sightsee and do while in Wuhan, from cultural and historical landmarks, to shopping, sports, nightlife and more. Please visit our Attractions page, or talk to our Guest Service Executives who will recommend according to your areas of interest.
Where can I go for shopping?
Wuhan is a great place to shop. Approach any of our friendly Guest Service Executives or visit our Shopping page, for recommendations on places that you should not miss.
What is your Cancellation Policy?
- Cancellation notice must be received 1 day by 4:00 hours (property local time) prior to check in.
- Cancellation notice made 7 days prior to arrival date by 16:00 hours for a booking of 14 days to 1 month stay. Otherwise 7 nights rental will be charged.
- Cancellation notice made 1 month prior to arrival date by 16:00 hours for a booking of 3 months to 6 months stay. Otherwise 1month rental will be charged.
- Cancellation notice made 2 months prior to arrival date by 16:00 hours for a booking of 6 months to 12 months stay and onwards. Otherwise 2 months rental will be charged.
What is the maximum number of guests allowed in each residence type?
The maximum number is 2 to 4 guests.
Are pets allowed?
Yes, pets are allowed. All pets stay in apartment need to charge a deep cleaning fee, Single Room CNY200, One Bedroom CNY250 | Two Bedroom CNY400 | Three Bedroom CNY500. Pets are strictly prohibited from the designated public areas as below:
- Crimson Restaurant, Cafe & Bar, Gym, Locker Room, Game Room, Kids Room, Turquoise Meeting Room, and Laundry Room.
- Pets are strictly prohibited from lobby and corridors if it’s not necessary.